Last updated: 26-Aug-2025
Lara Web Solutions (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatbot services and related applications, including integrations with third-party platforms such as WhatsApp Business Platform.
1. Information We Collect
We may collect the following categories of information:
- Account Information: Name, email, business details, and login credentials you provide when creating an account.
- Messaging Data: Content of messages sent or received through the chatbot, metadata (timestamps, sender/receiver IDs), and delivery/read status.
- Technical Information: Device type, browser type, IP address, operating system, and usage data such as access logs.
- Third-Party Data: Information shared with us via third-party integrations (e.g., WhatsApp Business Platform, Meta Business, or other APIs), subject to those platforms’ policies.
2. How We Use Your Information
We use the information we collect for purposes including:
- To provide, operate, and maintain our chatbot and messaging services.
- To deliver and route messages on behalf of clients.
- To improve functionality, monitor system performance, and enhance user experience.
- To communicate with you, including service updates and support.
- To comply with legal obligations and prevent fraud, abuse, or misuse.
3. How We Share Your Information
We do not sell your personal data. We may share your information only as follows:
- With Your Consent: When you explicitly authorize us to do so.
- Service Providers: With trusted vendors who perform services on our behalf (e.g., hosting, analytics, cloud infrastructure).
- Legal Compliance: When required to comply with applicable laws, regulations, or valid legal processes.
- Business Transfers: If we merge, acquire, or sell assets, your information may be transferred as part of that transaction.
4. WhatsApp and Meta Integrations
If you connect your WhatsApp Business Account or personal WhatsApp number to our system:
- We only access and process data necessary to deliver the messaging services (such as sending, receiving, and storing messages).
- We comply with Meta’s Platform Terms, WhatsApp Business Terms, and relevant policies.
- Your connected account information (e.g., phone_number_id, WABA ID, access tokens) is securely stored and used only for authorized communication.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
- We retain personal information only as long as necessary to provide services or as required by law.
- Message logs may be stored temporarily for delivery, debugging, or auditing, then deleted according to our data retention schedule.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and request a copy of the personal data we hold about you.
- Request correction or deletion of your personal data.
- Object to or restrict processing of your personal data.
- Withdraw your consent at any time (without affecting prior lawful processing).
To exercise these rights, please contact us at the details below.
8. Children’s Privacy
Our services are not directed at children under 13 (or the minimum age of digital consent in your country). We do not knowingly collect personal information from children.
9. International Transfers
If you access our services from outside your country, your information may be transferred and processed in countries where our servers or service providers are located, which may have different data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our services means you accept the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Lara Web Solutions
Email: [email protected]